Privacy Policy

This Privacy Policy explains how Spinaud Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.

Spinaud Casino holds a gaming licence issued by the Curaçao authorities. All transactions are SSL-encrypted and game outcomes run on independently audited RNG software.

Information we may collect

Spinaud Casino may handle information that is provided directly by a player, generated when the website is used, or received from service providers involved in operating online gambling services. The information collected depends on how a player uses the website, the account features accessed and the checks that must be completed before services can be provided.

Account and personal details

When a player registers or updates an account, the site may collect details such as a name, date of birth, residential or contact information, username, account credentials and other information needed to manage the player relationship. Players should provide information that is accurate, current and complete. If account details change, players should update them where the website allows or contact support for assistance.

Identity and verification information

Online gambling services may require identity, age, residency or source-of-funds checks. For these purposes, Spinaud Casino may handle verification documents and related information, which can include information shown on identity documents, proof of address, photographs or other material requested during a review. These checks help protect accounts, confirm eligibility, prevent misuse and support responsible operation of the service.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, winnings, account balances, refunds and other transactions. Payment information may be processed through external payment providers. Spinaud Casino may receive confirmation or limited payment-related information needed to reconcile transactions, investigate issues and provide account support. Players should review the privacy information provided by any payment provider they choose to use.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, access times, referral information and records of interactions with the website. This information may be used to maintain security, understand website performance, identify faults and improve the player experience.

Communications and support records

If a player contacts support, the site may keep the content of messages, attachments, account information and records of the assistance provided. Communications may be reviewed to answer questions, resolve complaints, investigate unusual activity, train support processes and maintain an accurate service history.

How we use information

Personal information is used only for purposes connected with providing, securing and improving the website and its services, or for other purposes permitted or required by applicable requirements. The main purposes may include:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming a player’s identity, age, location or eligibility to use particular services.
Completing anti-fraud, anti-money-laundering, security and risk checks.
Detecting suspicious, unauthorised, deceptive or otherwise harmful activity.
Providing customer support, responding to questions and managing complaints.
Sending service messages about accounts, transactions, security, changes or important operational matters.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Personalising or improving website content, features, usability and performance.
Maintaining technical security, testing systems and preventing service disruption.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Establishing, exercising or defending legal rights and responding to lawful requests.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to any continuing obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account does not necessarily result in immediate deletion of every record.

Marketing choices

Players may be offered information about promotions, products or services through available communication channels. Marketing messages should include a practical way to opt out where appropriate. Choosing not to receive marketing will not normally stop essential service messages, such as account, payment, security or legal notices. A player may also contact support to withdraw consent to marketing.

Cookies, sharing and security

Cookies and similar technologies

Spinaud Casino may use cookies and similar technologies to keep the website working, remember preferences, support sign-in and account functions, understand how the website is used, maintain security and improve performance. Some cookies may be placed by service providers that help operate website features, analytics, payments or security tools.

A player can manage or restrict cookies through the settings of their browser or device. Disabling certain cookies may affect sign-in, navigation, account functions or other website features. Browser settings may also allow a player to delete existing cookies and control whether future cookies are accepted. The available controls depend on the browser and device being used.

When information may be shared

Information may be shared with carefully selected providers that support the website, such as payment processors, identity and verification services, technology providers, hosting providers, customer support tools, security services, analytics providers and professional advisers. These parties should receive information only where it is relevant to the service they provide or the obligation being addressed.

Information may also be disclosed where necessary to protect players, the website or other people; investigate fraud or security incidents; process transactions; enforce applicable terms; manage disputes; comply with a lawful request; or meet legal and record-keeping requirements. If a business change, restructuring or transfer of services occurs, relevant information may be transferred as part of that process, subject to applicable privacy requirements.

Security and international handling

Reasonable administrative, technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and notify support promptly if they suspect unauthorised access.

Some service providers may handle information in countries outside Australia. Where information is handled across borders, appropriate steps may be taken to support its protection and comply with applicable privacy requirements. The safeguards available can depend on the provider, the type of information and the service being delivered.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing.

Making a data request

To exercise a privacy right or ask a question about the handling of personal information, contact support@spinaudcasino.top. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the corrected details where appropriate.
Deletion: ask for information to be deleted where it is no longer needed and no continuing obligation requires it to be retained.
Marketing consent: withdraw consent to promotional communications. Essential account and service communications may still be sent.
Privacy questions or complaints: explain the concern and provide relevant details so it can be reviewed.

A request may be refused or limited where permitted or required, including where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, disclose confidential information or conflict with a legal record-keeping obligation. If information must be retained, it may be restricted from other use where appropriate.

Changes to this Privacy Policy

This Privacy Policy may be updated when website practices, services, technology or applicable requirements change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before using new features or providing additional information. Continued use of the website after an update may indicate that the revised policy has been noted, subject to any consent that is required.